Senior Customer Experience/measurement &verification Manager

JCI

Hawthorne, CA, United States
Base: $133,000 - $199,900; bonus/equity: not speci...
Team management
Performance engineering
Customer satisfaction
The Senior Customer Experience Manager oversees the M&V team and manages the PSA portfolio

Job Summary

  • The Senior Customer Experience Manager oversees the M&V team and manages the PSA portfolio.
  • This role involves ensuring high customer satisfaction and adherence to best business practices.
  • The position requires significant experience in engineering building-related systems or services.

Matching Summary

The Senior Customer Experience Manager oversees the M&V team and manages the PSA portfolio.

Salary

Base: $133,000 - $199,900; Bonus/Equity: Not specified; Benefits: Competitive benefits package

Skills & Requirements

Must-have

  • team management
  • performance engineering
  • customer satisfaction

Nice-to-have

  • strong planning skills
  • process improvement initiatives
  • mentoring less experienced managers

Key Requirements

  • Bachelor's degree in engineering
  • 15 or more years of experience
  • formal report writing experience

Work Rights

Not specified

Tailored Resume

Cover Letter