Service Desk Executive

WE-PLUS PTE. LTD.

Singapore, Singapore
**
First-level technical support
Windows and macos troubleshooting
User access provisioning and management
** WE-PLUS PTE. LTD. is seeking a Service Desk Executive to provide first-level technical and system support to end users in Singapore. The role involves troubleshooting software and hardware issues, managing user access, and ensuring compliance with security policies. **

Job Summary

  • This role serves as the primary point of contact for IT-related issues to ensure business continuity.
  • The position involves managing user lifecycle activities including onboarding, role changes, and offboarding across enterprise systems.
  • Candidates with exposure to AIOps or automation tools are preferred to improve service desk efficiency.

Matching Summary

Match Score: 75

** WE-PLUS PTE. LTD. is seeking a Service Desk Executive to provide first-level technical and system support to end users in Singapore. The role involves troubleshooting software and hardware issues, managing user access, and ensuring compliance with security policies. **

Skills & Requirements

Must-have

  • First-level technical support
  • Windows and macOS troubleshooting
  • User access provisioning and management
  • Hardware asset management
  • Incident ticketing system usage

Nice-to-have

  • AI-driven service management experience
  • Agentic AI agent configuration skills
  • Strong documentation habits
  • Customer-focused communication style
  • HR systems familiarity

Key Requirements

  • Diploma or Bachelor's degree in IT or Computer Science
  • 1–3 years of Service Desk or Help Desk experience
  • Fresh graduates may be considered for junior positions

Work Rights

Not specified

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