This position is directly responsible for handling the inbound and outbound calls while providing quality service to customers
Job Summary
This position is directly responsible for handling the inbound and outbound calls while providing quality service to customers.
Maintain individual standards: Meet minimum QA goal of 90%; Minimum schedule adherence of 92%; Maintain an average talk time of 315 seconds or less on member calls; Maintain an acceptable error percentage.
We offer flexibility in how and when you take PTO! Days of Disconnect – once a quarter, we take a collective breather and enjoy a day off together around the globe.
Matching Summary
This position is directly responsible for handling the inbound and outbound calls while providing quality service to customers.
Skills & Requirements
Must-have
Inbound and outbound calls
Assisting members with billing
Account delinquencies and disputes
Note call content on accounts
Meet minimum QA goal of 90%
Maintain schedule adherence of 92%
Nice-to-have
Culture built on respect and trust
Empowerment for professional growth
Collaborative team environment
Bi-lingual is a plus
Work-from-home experience beneficial
Key Requirements
High school diploma or equivalent
Minimum typing speed of 30 WPM
Proficiency in Microsoft Office
Ability to learn internal systems
1 to 2 years previous call center experience preferred
Ability to work in a secure, quiet home environment