Customer Journey Expert - Wholesale (institutional) Banking

ING Australia

Sydney, Australia
5+ years business requirements analysis experience
Institutional banking environment knowledge
Agile sprint ceremonies participation
This role plays a pivotal part in shaping and delivering institutional banking products and digital solutions while empowering the Wholesale Banking Front Office

Job Summary

  • This role plays a pivotal part in shaping and delivering institutional banking products and digital solutions while empowering the Wholesale Banking Front Office.
  • The position involves leading end-to-end initiatives ranging from new system implementations to process mapping and due diligence activities within an agile framework.
  • ING offers a supportive culture with benefits including discounted health insurance, an additional rest day, and an IMPACT day for volunteering.

Matching Summary

This role plays a pivotal part in shaping and delivering institutional banking products and digital solutions while empowering the Wholesale Banking Front Office.

Skills & Requirements

Must-have

  • 5+ years Business Requirements Analysis experience
  • Institutional Banking environment knowledge
  • Agile sprint ceremonies participation
  • Product or service management development
  • Business Requirement Documents preparation

Nice-to-have

  • Cross-functional collaboration skills
  • Global team working experience
  • Process improvement implementation
  • Risk management capabilities
  • Customer value proposition analysis

Key Requirements

  • Bachelor's degree in commerce, Business, Information Systems or analytical discipline
  • 5+ years experience in Business Requirements Analysis
  • Experience in product or service management within Institutional Banking

Work Rights

Not specified

Tailored Resume

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