Base: $115,236 to $230,065; bonus/equity: eligible...
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Global customer success team
Drive value realization
Long-term client relationships
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S&P Global is seeking a Head of Customer Success for its Planning Solutions segment, responsible for leading a global team to enhance client engagement, drive product adoption, and ensure revenue growth. The role requires extensive experience in client-facing roles and a strong understanding of customer success principles, ideally within a technology or data-driven environment.
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Job Summary
The Global Customer Success team plays a critical role in driving value realization, product adoption, and long‑term client relationships across our global customer base.
Own revenue protection and growth by driving user/usage growth, retention, upsell, and product adoption across business units, in close partnership with Sales and the Planning Solutions Business Unit.
Our benefits include Health & Wellness, Flexible Downtime, Continuous Learning, Invest in Your Future, and Family Friendly Perks.
Matching Summary
Match Score: 75
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S&P Global is seeking a Head of Customer Success for its Planning Solutions segment, responsible for leading a global team to enhance client engagement, drive product adoption, and ensure revenue growth. The role requires extensive experience in client-facing roles and a strong understanding of customer success principles, ideally within a technology or data-driven environment.
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Salary
Base: $115,236 to $230,065; Bonus/Equity: eligible for an annual incentive plan; Benefits: eligible to receive additional S&P Global benefits
Skills & Requirements
Must-have
global customer success team
drive value realization
long-term client relationships
revenue protection and growth
customer success operating model
lead global customer success team
Nice-to-have
client-first mindset
transformational leadership capabilities
highly collaborative working style
analytical and insight-driven
culturally aware and effective
Key Requirements
10+ years client-facing experience
5+ years managing client-facing teams
experience leading global transformations
strong understanding of customer success principles
balanced strategic and operational mindset
excellent communication, presentation, organization, and negotiation skills