Engage customers and maximize the value of their Rocket investments by partnering cross-functionally to align customer goals with intelligent insights
Job Summary
Engage customers and maximize the value of their Rocket investments by partnering cross-functionally to align customer goals with intelligent insights.
Manage the customer lifecycle journey points, including customer onboarding, feedback loops, advocacy, risk management and value campaigns, using Gainsight and AI options.
Rocket Software offers unlimited vacation time, health and wellness coverage, retirement savings with matching contributions, and a monthly student debt benefit program.
Matching Summary
Engage customers and maximize the value of their Rocket investments by partnering cross-functionally to align customer goals with intelligent insights.
Salary
$65,500.00 - $88,425.00 gross before taxes
Skills & Requirements
Must-have
Maximize value of Rocket investments
Align customer goals with insights
Track success using predictive signals
Optimize customer outcomes
Support customer renewals and expansion
Manage customer lifecycle journey points
Nice-to-have
Strong empathy for customers
Genuine belief in customer success
Creative, resourceful, detail-oriented
Highly organized
Thrives under ambiguity
Collaborative team player
Manage challenging conversations
Alignment with core values
Key Requirements
5+ years in Customer Success Management
Experience with Fortune 500 accounts
Deep understanding of value drivers in recurring revenue business models