Workforce Management Operations Lead

Bill

Draper, Utah, United States
Base: $99,800-$124,800 usd (san jose); base: $84,9...
On-site
3-5 years calabrio wfm administration experience
Split onshore/offshore bpo environment management
Calabrio system configuration and scheduling builds
BILL is seeking a Workforce Management Operations Lead who will optimize workforce alignment, enhance operational efficiency, and leverage the Calabrio platform to improve customer experience in a fast-paced fintech environment. The role requires strong analytical skills and experience in managing onshore/offshore BPO processes

Job Summary

  • Join the CXO Shared Services team at BILL to drive operational excellence and enable scalable growth in a dynamic fintech environment.
  • Serve as the Calabrio platform subject matter expert to administer configurations, unlock forecasting capabilities, and ensure scheduling accuracy across the BPO network.
  • The role offers a competitive benefits package including 100% paid health plans, 401(k) retirement plan, and flexible time off.

Matching Summary

Match Score: 85

BILL is seeking a Workforce Management Operations Lead who will optimize workforce alignment, enhance operational efficiency, and leverage the Calabrio platform to improve customer experience in a fast-paced fintech environment. The role requires strong analytical skills and experience in managing onshore/offshore BPO processes.

Salary

Base: $99,800-$124,800 USD (San Jose); Base: $84,900-$106,100 USD (Draper); Bonus/Equity: Eligible for bonus and equity plan; Benefits: Medical, dental, vision, life, disability, 401(k), HSA/FSA, PTO

Skills & Requirements

Must-have

  • 3-5 years Calabrio WFM administration experience
  • Split onshore/offshore BPO environment management
  • Calabrio system configuration and scheduling builds
  • WFM data standardization and KPI reporting
  • Offshore partner audit and compliance oversight

Nice-to-have

  • Continuous improvement mindset for tool utilization
  • Strong analytical instincts for data integrity
  • Ability to bridge strategy and day-to-day execution
  • Experience with scenario modeling and forecasting

Key Requirements

  • 3-5 years hands-on Calabrio WFM experience
  • Authorization to work in the United States without visa sponsorship

Work Rights

Must have authorization to work in the US without visa sponsorship

Tailored Resume

Cover Letter