Director, Omnichannel Strategy & Experience Design

Jobgether

United States
On-site
End-to-end customer engagement frameworks
Structured customer journeys
Channel orchestration
Lead the development of end-to-end customer engagement frameworks that align business priorities, audience insights, and revenue goals

Job Summary

  • Lead the development of end-to-end customer engagement frameworks that align business priorities, audience insights, and revenue goals.
  • Translate strategy into actionable journey blueprints, ensuring cross-functional teams can execute cohesive, data-driven experiences.
  • Shape how enterprise customers experience interactions across channels and lifecycle stages.

Matching Summary

Lead the development of end-to-end customer engagement frameworks that align business priorities, audience insights, and revenue goals.

Skills & Requirements

Must-have

  • end-to-end customer engagement frameworks
  • structured customer journeys
  • channel orchestration
  • omnichannel engagement frameworks
  • cross-functional team collaboration

Nice-to-have

  • data-driven experiences
  • influencing lifecycle engagement architecture
  • improving efficiency and consistency

Key Requirements

  • Director level experience
  • Omnichannel strategy experience
  • Experience design experience

Work Rights

Not specified

Tailored Resume

Cover Letter