Technical Customer Service Advisor - Bókun

Dreamland Safari Tours

Oxford, United Kingdom
Hybrid (2 days on-site)
Technical customer service
Troubleshooting complex incidents
Inbound and outbound communication
This position is for a Technical Customer Service Advisor at Bókun, part of Dreamland Safari Tours, located in Oxford, UK. The role involves diagnosing and resolving technical issues while ensuring excellent customer service, and requires a mix of technical skills and strong communication abilities

Job Summary

  • As a Technical Support Advisor at Bókun, you will be part of the Escalation Team, playing a key role in diagnosing and resolving technical issues while ensuring a seamless customer experience.
  • This role involves managing inbound and outbound communication in English across multiple channels, including email, phone, video calls with screen sharing, and chat.
  • Success in this role depends on your ability to combine strong technical acumen with excellent communication and interpersonal skills to deliver high-quality support that meets key performance goals such as response time, quality, and customer satisfaction.

Matching Summary

Match Score: 85

This position is for a Technical Customer Service Advisor at Bókun, part of Dreamland Safari Tours, located in Oxford, UK. The role involves diagnosing and resolving technical issues while ensuring excellent customer service, and requires a mix of technical skills and strong communication abilities.

Skills & Requirements

Must-have

  • Technical customer service
  • Troubleshooting complex incidents
  • Inbound and outbound communication
  • English language proficiency
  • Customer satisfaction targets

Nice-to-have

  • Passion for customer care
  • Adaptability to business changes
  • Positive, friendly, and can-do approach
  • Proactive in driving engagement

Key Requirements

  • 1-3 years of customer service or technical support experience
  • Basic working knowledge of CSS, HTML, and CMS tools
  • Experience working toward customer satisfaction targets
  • Fluency in written and spoken English

Work Rights

Not specified

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