Tech Customer Support Analyst

RELX

**
Great customer service skills
Understanding of software monitoring tools
Experience within the regulated services industry
** LexisNexis Risk Solutions is seeking a Technical Customer Support Analyst to enhance their customer service team. The role involves providing technical support for various applications, ensuring customer satisfaction, and driving process improvements in a collaborative environment. **

Job Summary

  • The Customer Support Team provides the highest quality service to support clients.
  • You will be the first point of contact for customers, creating an excellent first impression.
  • The role offers opportunities for professional growth and development in a collaborative environment.

Matching Summary

Match Score: 75

** LexisNexis Risk Solutions is seeking a Technical Customer Support Analyst to enhance their customer service team. The role involves providing technical support for various applications, ensuring customer satisfaction, and driving process improvements in a collaborative environment. **

Skills & Requirements

Must-have

  • Great customer service skills
  • Understanding of software monitoring tools
  • Experience within the Regulated Services industry

Nice-to-have

  • Passion for developing relationships
  • Strong communication skills
  • Self-motivated and diligent

Key Requirements

  • Background in providing customer software support
  • Experience in a technical support environment
  • Proficiency in HPCC, Python, SQL, Power BI

Work Rights

Not specified

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