Assisting 'live' verification for bookings submitted from Package/Day Teams, responsible for slot allocations and schedules
Job Summary
Assisting 'live' verification for bookings submitted from Package/Day Teams, responsible for slot allocations and schedules.
Perform Quality Assurance checks during verification calls to eliminate incident reports and liaise with brokers through calls/ emails.
Daily duties include handling customer service hotline for hotel reservations or enquiries and inviting guests to attend a personal preview of our Sales Gallery.
Matching Summary
Assisting 'live' verification for bookings submitted from Package/Day Teams, responsible for slot allocations and schedules.
Skills & Requirements
Must-have
Live verification for bookings
Slot allocations and schedules
Quality Assurance checks
Liaise with brokers
Handle customer service hotline
Resolve complaints
Overcome owner objections
Check accommodation availability
Fluent in English
Persuasive techniques
Nice-to-have
Positive and enthusiastic attitude
Professional and knowledgeable image
Awareness of current events
Support team development
Patience and understanding
Flexible work schedule
Second language fluency
Key Requirements
Proven experience using persuasive techniques
Experience in direct marketing or promotional sales will be advantageous
Proven ability to work in a team environment
Working knowledge of Microsoft Excel and Word
Experience in high volume, fast-paced, results oriented business environments