Director Sales Operations And Customer Care Emea (m/f/d)
Leica Microsystems
France, France
Fully remote
Customer care leadership
Order management leadership
Sales operations leadership
Lead and transform the EMEA Customer Care, Order Management and Sales Operations teams, ensuring operational excellence while driving modernization, automation and process standardization
Job Summary
Lead and transform the EMEA Customer Care, Order Management and Sales Operations teams, ensuring operational excellence while driving modernization, automation and process standardization.
Own and elevate the EMEA forecasting process (weekly and monthly), increasing funnel discipline, forecast accuracy and revenue predictability in close partnership with the EMEA Finance Director and VP EMEA.
Build and inspire an inclusive, high-performing organization, ensuring strong integrity, transparency and compliance through effective talent development, succession planning and performance management.
Matching Summary
Lead and transform the EMEA Customer Care, Order Management and Sales Operations teams, ensuring operational excellence while driving modernization, automation and process standardization.
Skills & Requirements
Must-have
Customer Care leadership
Order Management leadership
Sales Operations leadership
Operational transformation
Danaher Business System (DBS)
Multi-country team leadership
Nice-to-have
Customer-centric operating model
Continuous improvement methodologies
Digitalization and automation
Capital equipment business dynamics
Key Requirements
Significant experience leading Customer Care, Order Management and/or Sales Operations
Demonstrated track record in operational transformation
Experience with Danaher Business System (DBS) or continuous improvement methodologies
Proven ability to lead multi-country teams
Hands-on experience implementing or scaling digital tools
Experience managing organizations of 25+ employees