Job Summary

• This role empowers millions of users by executing a self-service strategy across the Help Center and customer-facing chatbot.
• The successful candidate will lead a team to optimize information architecture and AI readiness for intuitive, intelligent support experiences.
• SurveyMonkey offers a competitive benefits package including medical, dental, vision, life insurance, and a 401(k) retirement plan.

Matching Summary

Salary

Base: $101,150 - $119,000 per year; Bonus/Equity: Bonuses and commissions may be offered; Benefits: Medical, dental, vision, life, disability, 401(k), PTO, and flexible spending accounts

Skills & Requirements

Key Requirements

• 5+ years experience in Knowledge Management or Content Strategy
• Proven track record owning a Help Center or self-service function
• Experience managing content lifecycle and quality assurance processes

Work Rights