Food & Beverage Reservations Clerk 餐饮预订文员

Four Seasons Hotels & Resorts

Hangzhou, China
Handle reservations via multiple channels
Maintain reservation records accurately
Process cancellations and modifications
The F&B reservation clerk responds to communications from guests and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system

Job Summary

  • The F&B reservation clerk responds to communications from guests and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system.
  • This role is part of the Food & Beverage Service department, reporting into the Membership and Food & Beverage Reservations Manager.
  • Four Seasons offers competitive salary, wages and benefits, excellent training and development opportunities, complimentary accommodation at other Four Seasons Hotels and Resorts, complimentary dry cleaning for employee uniforms, complimentary employee meals, and rich employee activities.

Matching Summary

The F&B reservation clerk responds to communications from guests and referral networks concerning reservations arriving by mail, telephone, fax, or through a central reservation system.

Skills & Requirements

Must-have

  • Handle reservations via multiple channels
  • Maintain reservation records accurately
  • Process cancellations and modifications
  • Track private dining room availability
  • Promote restaurant offerings
  • English and Chinese language proficiency

Nice-to-have

  • Genuine heart and luxury commitment
  • Personalised and tranquil hospitality
  • Energetic and professional approach
  • Anticipate guest needs proactively

Key Requirements

  • Minimum one year administrative experience
  • Proficiency in Word, Excel, and PowerPoint
  • Basic computer skills for online training
  • Ability to work all shifts, weekends and holidays

Work Rights

Not specified

Tailored Resume

Cover Letter