Delano Service Agent

Sofitel Brisbane Central

Miami Beach, FL, United States
On-site
Answering guest inquiries
Hotel services knowledge
Call routing
Provides telephone customer service support for all calls received while maintaining the core experience guidelines at the property

Job Summary

  • Provides telephone customer service support for all calls received while maintaining the core experience guidelines at the property.
  • Responsible for assisting both guest and internal calls, ensuring all requests are noted and reported on a timely manner.
  • We recognize we are in the hospitality industry and that may require us to provide lateral service.

Matching Summary

Provides telephone customer service support for all calls received while maintaining the core experience guidelines at the property.

Skills & Requirements

Must-have

  • Answering guest inquiries
  • Hotel services knowledge
  • Call routing
  • Guest information input
  • Maintenance ticket input
  • Guest services request input
  • Resolving guest complaints

Nice-to-have

  • Positive and friendly demeanor
  • Lateral service provision
  • Team collaboration

Key Requirements

  • Must have current knowledge of hotel services
  • Must maintain knowledge of local attractions
  • Must comply with departmental policies
  • Must comply with Finance SOPs

Work Rights

Not specified

Tailored Resume

Cover Letter