Base: $95,000 - $142,600 usd (atlanta); + us locat...
Hybrid (50% in-office/field time as per flexible work policy)
3+ years customer-facing services role
2+ years talent acquisition or hr experience
1+ years ai/ml product experience
Workday is seeking a Specialized Customer Success Manager for its Talent AI team, focused on enhancing AI-powered Talent Acquisition workflows. The role requires a strong background in customer-facing services, particularly in Talent Acquisition or HR, along with expertise in AI or data-driven solutions
Job Summary
This role is part of a specialized team focused on driving deep, measurable adoption and value realization for AI-powered Talent Acquisition workflows.
The position requires collaborating with the Workday account team to accelerate customer maturity against clearly defined success milestones while influencing retention and expansion.
Workday offers a flexible work approach requiring at least half of the time each quarter in the office or field with customers, prospects, and partners.
Matching Summary
Match Score: 85
Workday is seeking a Specialized Customer Success Manager for its Talent AI team, focused on enhancing AI-powered Talent Acquisition workflows. The role requires a strong background in customer-facing services, particularly in Talent Acquisition or HR, along with expertise in AI or data-driven solutions.
Salary
Base: $95,000 - $142,600 USD (Atlanta); Additional US locations: $90,300 - $160,400 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants
Skills & Requirements
Must-have
3+ years customer-facing services role
2+ years Talent Acquisition or HR experience
1+ years AI/ML product experience
Strategic customer engagement management
Data-driven adoption and health metrics
Nice-to-have
Executive level stakeholder relationships
Incubating environment adaptability
Strong verbal and written communication
Collaborative cross-functional teamwork
Sun-drenched optimism and drive
Key Requirements
Bachelor's degree or equivalent work experience
Ability to travel up to 15%
Experience in complex software or SaaS environment