As a Front Office Duty Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise
Job Summary
As a Front Office Duty Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.
You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.
Build your career with a value driven organisation that promotes continual growth and development for its people.
Matching Summary
As a Front Office Duty Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.
Skills & Requirements
Must-have
Efficient day to day operation of Reception
Managing guest issues
Building and developing a team
Promoting high levels of customer service
Proficiency in Microsoft Office applications
Nice-to-have
Enthusiastic approach to customer service
Positive attitude and passion
Ability to work under pressure
Immaculate presentation and grooming
Key Requirements
3 years of Front Office supervisory experience
Knowledge of hotel property management systems (Opera preferred)