Fnol Cabin Agent Bilingual

American International Group, Inc. (AIG)

Mexico City, Mexico
Bilingual english and spanish proficiency
Customer service experience in emergencies
Claims registration and data validation
The FNOL Cabin Agent Bilingual provides immediate attention to insured customers facing vehicle or home accidents in both English and Spanish

Job Summary

  • The FNOL Cabin Agent Bilingual provides immediate attention to insured customers facing vehicle or home accidents in both English and Spanish.
  • This role is critical for managing a high-value contract with MEXIPASS representing over USD $6.4 million in annualized premiums for AIG Mexico.
  • AIG offers a comprehensive Total Rewards Program including health, wellbeing, financial security benefits, and professional development opportunities.

Matching Summary

The FNOL Cabin Agent Bilingual provides immediate attention to insured customers facing vehicle or home accidents in both English and Spanish.

Skills & Requirements

Must-have

  • Bilingual English and Spanish proficiency
  • Customer service experience in emergencies
  • Claims registration and data validation
  • Microsoft Excel, Word, Outlook skills
  • Ability to work Monday to Saturday shifts

Nice-to-have

  • High empathy and listening capacity
  • Quick thinking under pressure
  • Teamwork and proactivity
  • Knowledge of insurance products
  • Flexibility for shift rotation

Key Requirements

  • 1 year of customer service experience
  • English language level B2/C1 (writing and reading)
  • Basic knowledge of insurance products and reclamation processes
  • In-office collaboration required

Work Rights

Not specified

Tailored Resume

Cover Letter