Smit Service Desk Technical Lead (nnpi/sipr)

Leidos UK

Norfolk, VA, United States
Not specified; pyy range is a general guideline on...
Not specified
Monitor teams chat for tier i assistance
Lead technical training sessions
Track agent performance metrics
Leidos UK is seeking a Service Desk Technical Lead to join their Norfolk, VA team, focusing on mentoring and supporting Tier I agents in problem resolution and training. The ideal candidate will have experience in a similar environment, strong communication skills, and relevant technical qualifications, including CompTIA Security +CE certification

Job Summary

  • The position serves as a Technical Lead responsible for mentoring Tier I agents and delivering organizational goals through coaching and training.
  • Candidates must possess specific security certifications including CompTIA Security+ CE and experience supporting NNPI or SIPR networks.
  • Leidos seeks individuals who disrupt the status quo and refuse to fail, emphasizing a culture of outthinking and outpacing competitors.

Matching Summary

Match Score: 75

Leidos UK is seeking a Service Desk Technical Lead to join their Norfolk, VA team, focusing on mentoring and supporting Tier I agents in problem resolution and training. The ideal candidate will have experience in a similar environment, strong communication skills, and relevant technical qualifications, including CompTIA Security +CE certification.

Salary

Not specified; Pay range is a general guideline only; Additional factors include responsibilities, education, and market data

Skills & Requirements

Must-have

  • Monitor Teams Chat for Tier I assistance
  • Lead technical training sessions
  • Track agent performance metrics
  • Research mishandled tickets
  • Provide escalation follow-up
  • Proficient with Microsoft PowerShell
  • Advanced knowledge of networking technology

Nice-to-have

  • Proactive learner taking ownership
  • Strong written and verbal communication
  • Ability to attain Flank Speed qualification
  • Experience with HPSM ticketing system
  • Knowledge of NMCI internal structure

Key Requirements

  • High school education or equivalent
  • 1-3 years general experience
  • Minimum 6 months tenure with NMCI Service Desk
  • CompTIA Security+ CE certification
  • Three months experience supporting NNPI/SIPR
  • Must be a US Citizen
  • Able to work overnights and weekends

Work Rights

Must have US citizenship

Tailored Resume

Cover Letter