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Rick Hendrick BMW Charleston is seeking a Service Advisor to manage customer service needs related to vehicle maintenance and repairs. The role involves scheduling, advising on services, and ensuring customer satisfaction while maintaining company standards.
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Job Summary
Responsible for selling, identifying and documenting service, maintenance, and repair service for customers.
Works with customer and technician to identify required maintenance and advises customers on necessary and recommended services.
Computes cost of replacement parts and labor to restore vehicle to condition specified by customer and estimates cost of mechanical, electrical, or other repairs.
Matching Summary
Match Score: 75
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Rick Hendrick BMW Charleston is seeking a Service Advisor to manage customer service needs related to vehicle maintenance and repairs. The role involves scheduling, advising on services, and ensuring customer satisfaction while maintaining company standards.
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Skills & Requirements
Must-have
Identify and document service needs
Advise customers on services
Estimate repair costs
Schedule service appointments
Maintain CSI standards
Intermediate Microsoft Office skills
Nice-to-have
Demonstrate Core Values
Teamwork through Trust & Respect
Commitment to Customer Enthusiasm
Key Requirements
High School Diploma
Automotive field of study
3-5 years of experience
Previous automotive or customer service experience
Working knowledge of vehicle mechanical operations