Head Of Operations

Capita

Cape Town, South Africa
Drive service delivery to meet slas
Achieve financial targets by delivered billable hours
Analyse data for insight generation
Capita is growing its business, offering new employment opportunities and supported career growth

Job Summary

  • Capita is growing its business, offering new employment opportunities and supported career growth.
  • The role holder will ensure operations are managed within budget and will often have a significant client facing role.
  • Key responsibilities include driving service delivery, achieving financial targets, and managing client relationships.

Matching Summary

Capita is growing its business, offering new employment opportunities and supported career growth.

Skills & Requirements

Must-have

  • Drive service delivery to meet SLAs
  • Achieve financial targets by delivered billable hours
  • Analyse data for insight generation
  • Lead the administration and enhancement of Quality Monitoring
  • Manage client relationships and escalations
  • Drive employee engagement

Nice-to-have

  • Model and drive key leadership qualities
  • Identify innovation opportunities
  • Facilitate Process improvement initiatives

Key Requirements

  • Matric (Completed)
  • Successful completion of probation in Senior Operations Manager role
  • DPD or Southern Water Customer service experience essential
  • Proven track record of leading a successful team

Work Rights

Not specified

Tailored Resume

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