The role involves resolving customer inquiries and complaints fairly while identifying upselling opportunities to increase income streams
Job Summary
The role involves resolving customer inquiries and complaints fairly while identifying upselling opportunities to increase income streams.
Candidates must demonstrate the ability to follow set instructions, assess problems using standard procedures, and make sound decisions in straightforward situations.
Internal REPH employees are eligible if they have a minimum of one-year tenure, no disciplinary actions, and a successful performance rating.
Matching Summary
The role involves resolving customer inquiries and complaints fairly while identifying upselling opportunities to increase income streams.
Skills & Requirements
Must-have
2-3 years BPO or shared service experience
Chat and email support experience
Bachelor's degree or 2 years college completed
Nice-to-have
Experience with Oracle or CRM tools
Ability to learn enterprise AI tools quickly
Willingness to work holidays and overtime
Key Requirements
2-3 years relevant BPO/shared service experience
Bachelor's degree or 2 years college without incomplete units
Must not be on PIP or have attendance issues in past 12 months