Technical Support Specialist (hybrid) Durham, Nc

BD

Durham, North Carolina, United States
Fully remote
Technical phone support
Customer case management
Diagnose technical problems
Technical Support Specialists provide technical phone support and problem resolution for customers of Parata’s pharmacy automation solutions

Job Summary

  • Technical Support Specialists provide technical phone support and problem resolution for customers of Parata’s pharmacy automation solutions.
  • Demonstrates exceptional communication skills through phone and email channels, adapting content, tone, and style to meet customer needs while documenting case notes with clear, succinct information and explaining technical concepts in plain language.
  • BD prioritizes on-site collaboration because we believe it fosters creativity, innovation, and effective problem-solving, which are essential in the fast-paced healthcare industry.

Matching Summary

Technical Support Specialists provide technical phone support and problem resolution for customers of Parata’s pharmacy automation solutions.

Skills & Requirements

Must-have

  • Technical phone support
  • Customer case management
  • Diagnose technical problems
  • Basic networking hardware and software
  • Troubleshooting techniques
  • Superior customer care

Nice-to-have

  • Adapt content, tone, and style
  • Collaborate cross-regionally
  • Mentor peers
  • Positive, professional demeanor
  • Contribute to knowledge base

Key Requirements

  • 1-2 years technical support experience
  • Associate's Degree in business or technical field
  • CompTIA A+, Net+, Security+ certification
  • Microsoft certification or IT support experience
  • Up to 15% domestic travel

Work Rights

Not specified

Tailored Resume

Cover Letter