The Incident Manager will be responsible for managing and coordinating all migration-related incidents during and after application cutover activities. The role ensures timely resolution, stakeholder communication, and operational stability throughout the migration lifecycle. Backup Change Manager. Key Responsibilities Track, manage, and coordinate migration-related incidents during cutover and post-migration phases. Act as the central point of coordination for ongoing issues, escalations, and resolution tracking. Facilitate incident triage calls with technical teams, vendors, and client stakeholders. Monitor incident progress and ensure timely updates are communicated until closure. Maintain incident logs, action trackers, and status reporting dashboards. Escalate critical issues appropriately to ensure service restoration within agreed timelines. Coordinate root cause analysis and post-incident review activities. Provide regular operational updates to project leadership and stakeholders. Support stabilization activities during hypercare periods following migration. Provide backup support for Change Management activities during heavy pre-migration periods. Required Skills & Experience Strong understanding of ITIL Incident Management processes. Experience managing incidents in enterprise IT or migration environments. Excellent coordination, communication, and stakeholder management skills. Ability to manage high-severity incidents under pressure. Familiarity with ITSM tools such as ServiceNow or equivalent. Strong analytical and problem-solving skills. Preferred Qualifications ITIL Foundation certification or equivalent. Experience supporting migration cutovers or large-scale infrastructure/application transitions. Knowledge of operationalsupport and service restoration processes