Customer Renewals Manager

appfollow.io

Americas
On-site
Renewal lifecycle ownership
Gross revenue retention (grr)
Net revenue retention (nrr)
Own the renewal lifecycle for a portfolio of customers, ensuring timely renewals, reducing churn, and driving revenue growth

Job Summary

  • Own the renewal lifecycle for a portfolio of customers, ensuring timely renewals, reducing churn, and driving revenue growth.
  • Maximize Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) by identifying upsell opportunities and supporting expansion requests.
  • Collaborate with Customer Success, Sales, Product, Finance, and Support teams to align on account strategy and share customer insights.

Matching Summary

Own the renewal lifecycle for a portfolio of customers, ensuring timely renewals, reducing churn, and driving revenue growth.

Skills & Requirements

Must-have

  • Renewal lifecycle ownership
  • Gross Revenue Retention (GRR)
  • Net Revenue Retention (NRR)
  • Salesforce and ChurnZero experience
  • Fluent in English and Spanish

Nice-to-have

  • Proactive and organized mindset
  • Data-driven decision making
  • Cross-functional collaboration skills
  • Process improvement initiatives

Key Requirements

  • Experience in renewals, Customer Success, or revenue-focused roles
  • Proven ability to drive retention and predictable renewals
  • Comfortable managing commercial conversations and negotiations
  • High level of ownership and accountability

Work Rights

Not specified

Tailored Resume

Cover Letter