It Analyst Ii

Alpha Inc

Kahului, HI, United States
Base: $72,000 - $85,000; bonus/equity: not specifi...
On-site
Tier 2 ticket resolution
Microsoft 365 support
Identity access management
Alpha Inc. is seeking an IT Analyst II for their Maui HQ to handle escalations and improve IT processes. The ideal candidate should have a proactive approach to problem-solving and a strong ability to document and analyze issues effectively

Job Summary

  • This role serves as a force multiplier between Tier 1 and Tier 3 by turning recurring issues into permanent solutions.
  • The successful candidate will manage application support for platforms like Microsoft 365, Jira, Okta, and NetSuite while ensuring security compliance.
  • Alpha Inc. is a Hawaii-grown leader in heavy civil construction that values clean escalations, tight documentation, and owning the outcome.

Matching Summary

Match Score: 85

Alpha Inc. is seeking an IT Analyst II for their Maui HQ to handle escalations and improve IT processes. The ideal candidate should have a proactive approach to problem-solving and a strong ability to document and analyze issues effectively.

Salary

Base: $72,000 - $85,000; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Tier 2 ticket resolution
  • Microsoft 365 support
  • Identity access management
  • Endpoint device configuration
  • Jira Service Management
  • Root cause analysis

Nice-to-have

  • Strong documentation skills
  • Process improvement mindset
  • Field operations experience
  • Clean escalation practices

Key Requirements

  • Full-time onsite availability in Maui HQ
  • Experience with Intune and Apple Business Manager
  • Ability to work across HQ and field environments

Work Rights

Not specified

Tailored Resume

Cover Letter