Customer Service Advisor - Cyberwest 2026

Concentrix

Quezon City, Philippines
Customer service support
Resolve routine problems
Meet contractual kpis
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • use decision-support tools
  • listen attentively to customer needs
  • maintain basic product knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • participate in improvement activities
  • offer additional products/services
  • work as a team member
  • maintain pleasant tone and manner

Key Requirements

  • High school diploma
  • three to six months relevant experience preferred
  • strong computer navigation skills
  • ability to effectively communicate
  • dependable with strong attention to detail
  • skilled in multi-tasking
  • tolerance for repetitive work
  • ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter