Customer Account Manager Iii (customer Service Department), Germany

Exact Sciences

Trier, Germany
**
Customer success culture
Customer needs advocacy
Inside sales support
** Exact Sciences is seeking a Customer Account Manager III for their Customer Service Department in Trier, Germany. The role involves supporting sales objectives, ensuring high levels of customer service, and overseeing operational processes within the department. **

Job Summary

  • Help us change lives At Exact Sciences, we’re helping change how the world prevents, detects and guides treatment for cancer.
  • The Customer Account Manager III, Germany will report directly to the German Customer Service Manager whilst working closely with Sales and other Commercial personnel to support sales objectives through strategic and tactical activities.
  • Our success relies on the experiences and perspectives of a diverse team, and Exact Sciences fosters a culture where all employees can develop personally and professionally with a sense of respect and belonging.

Matching Summary

Match Score: 75

** Exact Sciences is seeking a Customer Account Manager III for their Customer Service Department in Trier, Germany. The role involves supporting sales objectives, ensuring high levels of customer service, and overseeing operational processes within the department. **

Skills & Requirements

Must-have

  • Customer success culture
  • Customer needs advocacy
  • Inside sales support
  • Account KPIs tracking
  • Process improvement development
  • Complex customer request resolution
  • Order fulfillment oversight
  • Inter-departmental representation

Nice-to-have

  • World-class customer experience model
  • Anticipate customer needs
  • High level of empathy
  • Excellent team player
  • Overcoming obstacles tenacity

Key Requirements

  • Bachelor’s Degree or equivalent experience
  • Fluency in German and English required
  • Proficiency in Microsoft Office Suite
  • Ability to travel 40%

Work Rights

Not specified

Tailored Resume

Cover Letter