Contact Center Operations - Technical Program Management Lead – Vice President

Citi

Chennai, Tamil Nadu, India
10+ years in application support
Expertise in cloud technologies
Experience with ivr systems
Citi is a leading global bank providing a broad range of financial products and services

Job Summary

  • Citi is a leading global bank providing a broad range of financial products and services.
  • The role involves partnering with multiple technology teams to enhance contact center applications.
  • Ideal candidates are innovators who bring their authentic selves to work and foster a culture of respect.

Matching Summary

Citi is a leading global bank providing a broad range of financial products and services.

Skills & Requirements

Must-have

  • 10+ years in Application Support
  • Expertise in cloud technologies
  • Experience with IVR systems

Nice-to-have

  • Leadership and interpersonal skills
  • Service oriented attitude
  • Experience with Generative AI

Key Requirements

  • Bachelor’s degree required
  • Master’s degree preferred
  • Proficient in project management tools

Work Rights

Not specified

Tailored Resume

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