Customer Service Representative - Global Service Centre
The Cigna Group
Nairobi, Kenya
2d onsite
Manage customer queries via telephone and email
Adhere to productivity and quality standards
Process confidential information
Cigna is growing its Customer Service presence in Nairobi with permanent opportunities for Customer Service Representatives in the Global Service Centre
Job Summary
Cigna is growing its Customer Service presence in Nairobi with permanent opportunities for Customer Service Representatives in the Global Service Centre.
Responsibilities include managing customer queries via telephone and email, adhering to standards, taking ownership of cases, and maintaining comprehensive records.
The role requires a Bachelor's degree or equivalent experience, good MS Office knowledge, and the ability to work under pressure in a dynamic team.
Matching Summary
Cigna is growing its Customer Service presence in Nairobi with permanent opportunities for Customer Service Representatives in the Global Service Centre.
Skills & Requirements
Must-have
Manage customer queries via Telephone and Email
Adhere to productivity and quality standards
Process confidential information
Work rotational shifts 24/7
Commit to 45 hours/week
Work from office initially for 2-3 months
Nice-to-have
Ability to emotionally connect with customers
Active knowledge of other languages
Exposure to global client environments
Decision-making ability
Ability to navigate ambiguity
Team player in international team
Key Requirements
Bachelor or experience equivalent
Previous Customer Service Experience desired
Good knowledge of MS Office
Ability to learn new software applications quickly