Director Of Customer Services Transformation

Bupa UK

London, United Kingdom
Competitive salary; bonus & benefits; not specifie...
On-site
Contact channel strategy
Transformation systems
Emerging technologies like ai
The Director of Customer Services Transformation will lead the development of operations strategy and transformation programmes to deliver outstanding customer experiences and drive cost efficiencies

Job Summary

  • The Director of Customer Services Transformation will lead the development of operations strategy and transformation programmes to deliver outstanding customer experiences and drive cost efficiencies.
  • Key responsibilities include developing the Contact Channel strategy, driving transformation systems, monitoring service performance, and leading a high-performing team.
  • Benefits include a management bonus scheme, excellent pension, car allowance, health insurance, life insurance, and flexible working.

Matching Summary

The Director of Customer Services Transformation will lead the development of operations strategy and transformation programmes to deliver outstanding customer experiences and drive cost efficiencies.

Salary

Competitive Salary; Bonus & Benefits; Not specified

Skills & Requirements

Must-have

  • Contact Channel strategy
  • transformation systems
  • emerging technologies like AI
  • multi-million-pound transformation programmes
  • lead a team of circa 35 colleagues

Nice-to-have

  • strong financial acumen
  • executive level stakeholder management
  • collaborative leadership style
  • passion for improving customer outcomes

Key Requirements

  • led and delivered large-scale transformation for customer contact-centre
  • deep understanding of contact-centre technologies
  • demonstrable deliverable of multi million pound cost savings
  • recent work with emerging technologies such as AI, ML, and GenA

Work Rights

Not specified

Tailored Resume

Cover Letter