Customer Service Analyst - Kraft Heinz Ingredients

Kraft Heinz

Glenview, IL, US
Base: $77,800.00 - $97,300.00; bonus: eligible for...
Not specified in the job posting.
Bachelor's degree required
Sap order to bill process execution
Microsoft office proficiency
Kraft Heinz is seeking a Customer Service Analyst to manage the SAP order-to-bill process and ensure exceptional service for food manufacturers. The role requires strong analytical and communication skills, along with a background in customer service and familiarity with the food service industry

Job Summary

  • The role is primarily responsible for the total execution of the SAP order to bill process while ensuring customers receive seamless supply and exceptional service.
  • Employees will work alongside a collaborative team of nine people, reporting to a Customer Service Supervisor within the Kraft Heinz Ingredients division.
  • The company offers a comprehensive benefits package including medical, dental, vision, 401k, paid time off, and flexible work arrangements.

Matching Summary

Match Score: 85

Kraft Heinz is seeking a Customer Service Analyst to manage the SAP order-to-bill process and ensure exceptional service for food manufacturers. The role requires strong analytical and communication skills, along with a background in customer service and familiarity with the food service industry.

Salary

Base: $77,800.00 - $97,300.00; Bonus: Eligible for performance-based bonus; Benefits: Healthcare, 401k, PTO, and wellbeing programs

Skills & Requirements

Must-have

  • Bachelor's degree required
  • SAP order to bill process execution
  • Microsoft Office proficiency
  • Strong analytical problem-solving skills
  • Excellent written verbal communication

Nice-to-have

  • Spanish language proficiency
  • Knowledge of food ingredient industry
  • Experience with Ecommerce EDI systems
  • Passion for challenging status quo
  • Ability to work in team environment

Key Requirements

  • Bachelor's degree required
  • Proven experience in customer service preferred
  • Technical proficiency in SAP and Microsoft Office

Work Rights

Not specified

Tailored Resume

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