The role involves acting as the primary point of contact and advocate for Workday's largest strategic accounts within the Support organization
Job Summary
The role involves acting as the primary point of contact and advocate for Workday's largest strategic accounts within the Support organization.
Candidates must demonstrate deep technical acumen in Workday products like HCM, Payroll, and Financials while coordinating critical incidents and escalations.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including base salary, bonus, and stock grants.
Matching Summary
The role involves acting as the primary point of contact and advocate for Workday's largest strategic accounts within the Support organization.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company website
Skills & Requirements
Must-have
7+ years in product support or customer success
5+ years managing complex SaaS solutions
Fluent in French (Canadian preferred)
Bachelor's or Master's in Technical Degree
Experience with HCM, Payroll, or Financials
Nice-to-have
Strong C-level stakeholder engagement skills
Proactive risk avoidance and business judgment
Ability to navigate high-stress situations
Passion for building inclusive team culture
Experience chairing customer steering committees
Key Requirements
7+ years experience in B2B enterprise software support
5+ years implementing or managing complex SaaS solutions
Fluency in French (Canadian preferred)
BS or MS in Computer Science, MIS, or equivalent
Experience with Human Resources, Payroll, or Finance domains