Technical Resource Contact Center Analyst - Senior
Hitachi Metals
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5-7 years technical support experience
Block storage subsystem troubleshooting
Network protocols fc iscsi nvme tcp/ip
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Hitachi Vantara is seeking a Senior Technical Resource Contact Center Analyst to enhance customer support by providing advanced technical assistance and mentoring junior analysts. The ideal candidate will have significant experience in technical support, particularly with Hitachi products, and a strong understanding of IT infrastructure.
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Job Summary
You will provide advanced technical assistance and problem resolution for complex inquiries across multiple platforms and technologies.
The role involves acting as an escalation point for junior analysts while contributing to continuous improvement initiatives within the contact center.
Hitachi Vantara offers a diverse, global team environment with flexible arrangements and industry-leading benefits focused on holistic health.
Matching Summary
Match Score: 75
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Hitachi Vantara is seeking a Senior Technical Resource Contact Center Analyst to enhance customer support by providing advanced technical assistance and mentoring junior analysts. The ideal candidate will have significant experience in technical support, particularly with Hitachi products, and a strong understanding of IT infrastructure.
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Skills & Requirements
Must-have
5-7 years technical support experience
Block storage subsystem troubleshooting
Network protocols FC iSCSI NVMe TCP/IP
Root cause analysis and problem resolution
Mentoring junior team members
Nice-to-have
Hitachi product knowledge preferred
CRM software experience Salesforce ServiceNow
Strong written and verbal communication skills
Customer-focused service delivery mindset
Relevant industry certifications CompTIA CCNA
Key Requirements
Bachelor's degree in Computer Science or related field
Minimum 5-7 years in technical support contact center