Team Leader - German Language - Tech And Sales

Concentrix

Tbilisi, Georgia
Onsite
German c1 language proficiency
English b2 language proficiency
Team leading experience
The Team Leader is responsible for the day-to-day supervision of a group of contact center advisors to ensure performance metrics are achieved

Job Summary

  • The Team Leader is responsible for the day-to-day supervision of a group of contact center advisors to ensure performance metrics are achieved.
  • This role requires providing adequate coaching, motivation, and accountability while handling escalated customer calls as subject matter expertise.
  • Candidates must possess German C1 and English B2 proficiency to effectively lead the team in a shift-based environment.

Matching Summary

The Team Leader is responsible for the day-to-day supervision of a group of contact center advisors to ensure performance metrics are achieved.

Skills & Requirements

Must-have

  • German C1 language proficiency
  • English B2 language proficiency
  • Team leading experience
  • Technical support background
  • Sales experience
  • Performance metrics achievement

Nice-to-have

  • Strong communication skills
  • Ability to work under pressure
  • Multi-tasking and prioritization
  • Mentoring and coaching abilities
  • Advocacy for team members

Key Requirements

  • German C1 language level
  • English B2 language level
  • Prior team leading experience
  • Technical support and sales background

Work Rights

Not specified

Tailored Resume

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