Sales Support/upsell Rep - Coe - Cci

Cox Communications, Inc.

Chesapeake, VA, US
Hourly pyy rate is $15.91 - $23.89ph; annual incen...
Hybrid
Customer account management
Complex automated bill system
Order transaction processing
Supports residential customer sales by accurately and timely processing orders, upselling customers, and ensuring exceptional customer service while maximizing revenue

Job Summary

  • Supports residential customer sales by accurately and timely processing orders, upselling customers, and ensuring exceptional customer service while maximizing revenue.
  • Accesses and updates customer accounts using a complex automated bill system (ICOMS/ICE) for changes, such as address updates, returned equipment, equipment provisioning, and service order deposits.
  • Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

Matching Summary

Supports residential customer sales by accurately and timely processing orders, upselling customers, and ensuring exceptional customer service while maximizing revenue.

Salary

Hourly pay rate is $15.91 - $23.89/hour; Annual incentive/commission target of $7,200.00; Benefits: health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off

Skills & Requirements

Must-have

  • Customer account management
  • Complex automated bill system
  • Order transaction processing
  • Residential customer sales
  • Exceptional customer service skills

Nice-to-have

  • Bias for action
  • Collaborative team skills
  • Flexibility in work functions
  • Strong interpersonal skills

Key Requirements

  • High school diploma or GED
  • 1+ years call center or sales experience
  • Data entry and telephone skills
  • Detail-oriented
  • Multi-tasking capabilities

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter