This job handles first level problem determination, problem/incident recording, problem resolution and problem escalation for company supported products and services
Job Summary
This job handles first level problem determination, problem/incident recording, problem resolution and problem escalation for company supported products and services.
Records the details of reported information systems (IS) service issues and service requests, and works to either restore service as quickly as possible, or alerts and/or escalates them to the appropriate specialist support groups.
Responds to telephone calls, email and personnel requests for technical support and supports and maintains user account information including rights, security and systems groups.
Matching Summary
This job handles first level problem determination, problem/incident recording, problem resolution and problem escalation for company supported products and services.
Skills & Requirements
Must-have
technical troubleshooting skills
customer service skills
user account information support
hardware, software, or peripheral support
Nice-to-have
commitment to serve, heal, lead, educate, and innovate