Customer Service Specialist

AAA (Automobile Club)

Edwardsville, IL, United States
Base: $15.24-$20.31 ph; bonus/equity: incentive pr...
Professional customer service
Membership and insurance information
Handle complex transactions
This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch

Job Summary

  • This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch.
  • Provide professional customer service to members and insured’s, assist in the sale of insurance products, and provide other insurance support services.
  • Remarkable benefits include health coverage, 401(K) with company match AND Pension, tuition assistance, and paid parental leave.

Matching Summary

This position performs a variety of routine and advanced duties in support of growth, service goals and profitability for Field Sales within a Branch.

Salary

Base: $15.24-$20.31 per hour; Bonus/Equity: Incentive program based upon team and individual performance; Benefits: Health coverage, 401(K) with company match AND Pension, Tuition assistance, Floating holidays and PTO, Paid parental leave, Wellness programs, Employee discounts

Skills & Requirements

Must-have

  • Professional customer service
  • Membership and insurance information
  • Handle complex transactions
  • Resolve member problems
  • Data entry
  • Microsoft Word and Excel skills

Nice-to-have

  • Positive relationship with management
  • Cross selling opportunities
  • Team and individual performance incentive
  • Embrace diversity
  • Career-minded professionals

Key Requirements

  • High School GED Required
  • 1-3 years Customer service Preferred
  • Moderate proficiency in data entry required
  • Moderate Microsoft Word and Excel skills preferred
  • Advanced customer service skills preferred
  • Property and Casualty/Solicitors License required
  • Property and Casualty Insurance License, valid in selling state - Issued by State within 1 Year Required

Work Rights

Not specified

Tailored Resume

Cover Letter