Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
5+ years customer facing services experience
1+ years project management experience
Business level japanese communication skills
This role serves as a key partner to drive business transformation for customers by acting as a liaison between Professional Services and Production Services teams

Job Summary

  • This role serves as a key partner to drive business transformation for customers by acting as a liaison between Professional Services and Production Services teams.
  • The Customer Success Manager will develop strategic success plans, manage executive relationships, and drive the adoption of Workday's AI-enabled cloud solutions.
  • Candidates must possess strong communication skills in both English and Japanese to facilitate complex discussions with business owners and executive leadership.

Matching Summary

This role serves as a key partner to drive business transformation for customers by acting as a liaison between Professional Services and Production Services teams.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ years project management experience
  • Business level Japanese communication skills
  • Experience with Workday HCM Payroll or Financials
  • Executive level stakeholder relationship management

Nice-to-have

  • Functional domain expertise in Financials
  • State and Local Government customer base experience
  • Adaptive Planning implementation experience
  • Strong presentation and webinar hosting skills
  • Cross-functional collaboration across Sales and Product

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be able to work from Tokyo or Osaka office 50% of time

Work Rights

Not specified

Tailored Resume

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