It Support Specialist Ii

Jamf

Minneapolis, MN, United States
Base: $50,800 - $90,200 usd; bonus/equity: not spe...
Hybrid (2-3 days onsite)
2-4 years it support experience
Macos and ios troubleshooting expertise
Enterprise saas collaboration systems support
Jamf is seeking an IT Support Specialist II to join their team in Minneapolis, MN, with a hybrid work model requiring in-office presence 2-3 days a week. The role involves providing technical support to employees, troubleshooting macOS and iOS issues, and collaborating with IT leadership to achieve corporate goals

Job Summary

  • The role serves as an escalation point for technical issues while supporting day-to-day tactical needs of company team members.
  • Employees will work cross-functionally to align technology with corporate strategic goals and ensure Service Level Agreements are met.
  • Jamf offers a flexible culture with high employee retention, focusing on work-life balance and empowering individuals to make a meaningful impact.

Matching Summary

Match Score: 85

Jamf is seeking an IT Support Specialist II to join their team in Minneapolis, MN, with a hybrid work model requiring in-office presence 2-3 days a week. The role involves providing technical support to employees, troubleshooting macOS and iOS issues, and collaborating with IT leadership to achieve corporate goals.

Salary

Base: $50,800 - $90,200 USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 2-4 years IT support experience
  • macOS and iOS troubleshooting expertise
  • Enterprise SaaS collaboration systems support
  • Command line experience required
  • Hybrid onsite work in Minneapolis

Nice-to-have

  • Proactive testing to prevent downtime
  • Mentoring and training team members
  • Innovative problem-solving approach
  • Strong written and verbal communication
  • Continuous self-paced learning

Key Requirements

  • Bachelor's degree in Finance, Accounting, or equivalent
  • 2-4 years experience in IT support roles
  • Residency in Twin Cities metro communities

Work Rights

Not specified

Tailored Resume

Cover Letter