Customer Services Advisor - Mind Legal

Maximus

Cardiff, United Kingdom
Base: £26,227.50 starting; increase: £29,000 follo...
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Empathy and understanding for service users
Emotional resilience handling distressing content
Strong literacy and grammatical skills
** Maximus is seeking a Customer Services Advisor for its Mind Legal team in Cardiff/Nantgarw, UK, to provide advice on mental health law. The role requires strong empathy, resilience, and a commitment to ongoing training, with a starting salary of £26,227.50, increasing to £29,000 after probation. **

Job Summary

  • You will work as part of Mind's legal team to provide accurate and professional advice on mental health related law across England and Wales.
  • The role requires demonstrating emotional resilience while managing challenging calls and distressing content from service users.
  • Both Maximus and Mind invest significantly in training, offering a starting salary of £26,227.50 which increases to £29,000 after probation.

Matching Summary

Match Score: 75

** Maximus is seeking a Customer Services Advisor for its Mind Legal team in Cardiff/Nantgarw, UK, to provide advice on mental health law. The role requires strong empathy, resilience, and a commitment to ongoing training, with a starting salary of £26,227.50, increasing to £29,000 after probation. **

Salary

Base: £26,227.50 starting; Increase: £29,000 following probation; Benefits: Not specified

Skills & Requirements

Must-have

  • Empathy and understanding for service users
  • Emotional resilience handling distressing content
  • Strong literacy and grammatical skills
  • Compliance with GDPR and PCI regulations
  • Ability to self-identify training needs

Nice-to-have

  • Knowledge of mental health law
  • Experience in contact centre environment
  • Openness to supportive feedback
  • Commitment to diversity and inclusion
  • Willingness to work hybrid schedule

Key Requirements

  • Two years commitment to the position
  • Successful passing of legal assessments
  • Attendance at office twice a week

Work Rights

Not specified

Tailored Resume

Cover Letter