The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected
Job Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
This is a phone based customer service role supporting customers who are victims of Card Fraud and Scams, delivering excellent customer service and innovation.
The role requires working in a high-paced environment with a passion to inspire customer confidence and involves a mixture of in office and hybrid working arrangements.
Matching Summary
The Fraud and Scams team is dedicated to safeguarding customers by preventing fraudulent and scam-related activities and providing support to those affected.
Skills & Requirements
Must-have
Handling inbound and outbound calls
High volume call centre environment
Rotating roster availability
Phone based customer service
Fraud and scam detection analysis
Escalating issues and risks promptly
Nice-to-have
Strong communication skills
Emotional resilience under pressure
Think outside the box
Perform well in ambiguous environments
Ability to interact with diverse customers
Key Requirements
12-month fixed term contract
Full time 38 hours per week
Preferred experience in Financial Services Industry
Experience with online and mobile roles
Strong problem-solving and decision-making capability
Commitment to confidentiality and privacy principles