Customer Experience Manager

Fusionconnect

Remote
Remote
Manage customer accounts
Drive customer satisfaction
Reduce customer churn
Fusion Connect is seeking a Customer Experience Manager to enhance customer satisfaction, reduce churn, and manage account relationships in a remote work environment. The ideal candidate will have experience in customer success or account management in a technology setting and will be responsible for various customer interactions to drive renewals and service migrations

Job Summary

  • The primary responsibility of the Customer Experience Manager is to manage a set of accounts to drive customer satisfaction and reduce churn by proactively renewing and migrating customers to strategic services while managing customer inquiries with a positive problem-solving attitude.
  • The Customer Experience Manager will own the customer relationship and champion resolving customer issues to their complete satisfaction.
  • There are four levels of Customer Experience Manager. Each level has a distinct quota for renewals and migrations as defined in the applicable comp plan.

Matching Summary

Match Score: 85

Fusion Connect is seeking a Customer Experience Manager to enhance customer satisfaction, reduce churn, and manage account relationships in a remote work environment. The ideal candidate will have experience in customer success or account management in a technology setting and will be responsible for various customer interactions to drive renewals and service migrations.

Skills & Requirements

Must-have

  • manage customer accounts
  • drive customer satisfaction
  • reduce customer churn
  • proactive renewals and migrations
  • resolve customer issues
  • Microsoft Teams Calling, VoIP, Hosted PBX, SDWAN

Nice-to-have

  • advocate on behalf of customer
  • assess customer temperament
  • maintain personal networks
  • collaborator that enjoys talking to customers

Key Requirements

  • 4+ years inside sales, customer success or account management experience
  • Proven success in managing the customer lifecycle
  • College Degree or equivalent military experience preferred
  • Proficient in Microsoft Office applications

Work Rights

Not specified

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