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Chartwell Investment Partners is seeking an Associate Analyst for End User Support to provide second-level technical support to end-users. The position requires a strong background in technical helpdesk support, excellent communication skills, and a customer-first mindset, and it follows a hybrid work schedule.
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Job Summary
As an Associate Analyst, you’ll be the go-to expert for second-level technical support, delivering solutions that keep our teams running smoothly.
Install, configure, and troubleshoot hardware, software, and connectivity issues both remotely and in person.
You won’t just be fixing tech - you’ll be empowering people.
Matching Summary
Match Score: 75
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Chartwell Investment Partners is seeking an Associate Analyst for End User Support to provide second-level technical support to end-users. The position requires a strong background in technical helpdesk support, excellent communication skills, and a customer-first mindset, and it follows a hybrid work schedule.
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Skills & Requirements
Must-have
Troubleshoot hardware, software, and connectivity
Respond to escalated support tickets
Support mobile devices and security tools
Communicate system issues clearly
Nice-to-have
Simplify complex tech for any audience
Analytical thinker and problem solver
Customer-first mindset
Self-starter with initiative
Key Requirements
2-3 years in technical helpdesk or IT support
Strong experience with Windows OS, mobile platforms, networking