Cir Analyst, Tebg Th

3M

Philippines
**
Thai language proficiency required
Credit and collections experience
Customer complaint resolution skills
** 3M is seeking a Cir Analyst for their Global Service Center in the Philippines, focusing on customer service, credit, and collections management. The role involves handling customer inquiries, resolving complaints, and supporting continuous improvement initiatives, requiring strong analytical and communication skills. **

Job Summary

  • This role involves handling end-to-end customer issue resolution activities including credit, collections, and complaints management for Thai-speaking customers.
  • The successful candidate will analyze complaint details to determine root causes and coordinate with cross-functional teams to resolve billing and account issues.
  • 3M offers a culture of innovation where employees are encouraged to explore new ideas and apply their talents in bold ways that matter.

Matching Summary

Match Score: 75

** 3M is seeking a Cir Analyst for their Global Service Center in the Philippines, focusing on customer service, credit, and collections management. The role involves handling customer inquiries, resolving complaints, and supporting continuous improvement initiatives, requiring strong analytical and communication skills. **

Skills & Requirements

Must-have

  • Thai language proficiency required
  • Credit and collections experience
  • Customer complaint resolution skills
  • Excel and Microsoft Office knowledge

Nice-to-have

  • Salesforce system experience
  • Cross-functional team collaboration
  • Process improvement mindset
  • Training new employees capability

Key Requirements

  • Bachelor degree required
  • Minimum 2 years in Customer Issue Resolution or Credit/Collection role
  • High proficiency in Thai language (reading, writing, speaking, listening)
  • Ability to communicate in spoken and written English

Work Rights

Not specified

Tailored Resume

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