Head Of Customer Connect Americas

HITACHI ENERGY MEXICO, S.A. DE C.V.

San Luis Potosí, Mexico
**
Lead regional customer service operations
Manage multi-location team structure
Drive operational performance and kpis
** Hitachi Energy Mexico is seeking a Head of Customer Connect for the Americas to oversee operations of the Customer Connect Center, ensuring high levels of customer service and operational efficiency. The role requires strong leadership skills and experience in managing multi-site customer service teams across diverse regions. **

Job Summary

  • The Regional Manager is responsible for leading Customer Connect Center operations across North and South America to ensure high levels of customer service delivery.
  • This role requires providing leadership for multiple locations while guiding Team Leaders and specialists to maintain consistent operating standards.
  • The position offers a culture of continuous improvement with benefits above the regular market and opportunities for regional scope growth.

Matching Summary

Match Score: 75

** Hitachi Energy Mexico is seeking a Head of Customer Connect for the Americas to oversee operations of the Customer Connect Center, ensuring high levels of customer service and operational efficiency. The role requires strong leadership skills and experience in managing multi-site customer service teams across diverse regions. **

Skills & Requirements

Must-have

  • Lead regional customer service operations
  • Manage multi-location team structure
  • Drive operational performance and KPIs
  • Ensure global strategy alignment
  • Stakeholder management skills

Nice-to-have

  • Experience in international environments
  • Background in electrical engineering
  • Matrix organization experience
  • Continuous improvement culture
  • Organizational change leadership

Key Requirements

  • Degree in Electrical Engineering or related fields
  • Proven leadership of multi-site customer service teams
  • Experience in global or matrix organizations
  • Moderate travel capability across the Americas

Work Rights

Not specified

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