Customer Care Supervisor

Envista

San Jose, , United States
Customer service and complaint resolution
Develop and standardize policies
Manage customer communication channels
Envista is a global leader in the dental industry, uniting over 30 trusted brands with a mission to improve patients' lives through partnerships with dental professionals

Job Summary

  • Envista is a global leader in the dental industry, uniting over 30 trusted brands with a mission to improve patients' lives through partnerships with dental professionals.
  • The Customer Care Supervisor will oversee a team handling eight business units, providing leadership, training, and mentoring to ensure service excellence and resolve escalated customer issues.
  • This role involves developing an in-depth awareness of product brands, resolving customer complaints, standardizing procedures, and ensuring timely and proper handling of all communications.

Matching Summary

Envista is a global leader in the dental industry, uniting over 30 trusted brands with a mission to improve patients' lives through partnerships with dental professionals.

Skills & Requirements

Must-have

  • Customer service and complaint resolution
  • Develop and standardize policies
  • Manage customer communication channels
  • Product brand awareness
  • Team leadership and mentoring

Nice-to-have

  • Positive and productive in negative situations
  • Compute business figures and interpret charts

Key Requirements

  • 3-4 years related Customer Care experience
  • Bachelor's degree or equivalent combination
  • English B2+ level
  • Experience writing policies and procedures
  • Experience building team rapport

Work Rights

Not specified

Tailored Resume

Cover Letter