Base: $100,000 to $110,000; bonus/equity: not spec...
Fully remote
Deskside support manager role
Servicenow ticketing system experience
Team leadership of 10-15 technicians
Leidos UK is seeking a Deskside Support Manager to oversee IT services for the Department of Justice in Washington, DC. The role involves managing a team of technicians, ensuring high-quality service delivery, and interfacing with federal customers
Job Summary
The Deskside Support Manager will lead a team of 10-15 technicians to deliver high-quality IT services to the Department of Justice in Washington, DC.
This role requires daily interaction with Federal customers up to political appointees while managing escalations and ensuring strict adherence to Service Level Agreements.
Leidos seeks a candidate who can drive efficiency through automation, maintain a robust knowledge base, and foster a culture of disruption and excellence.
Matching Summary
Match Score: 85
Leidos UK is seeking a Deskside Support Manager to oversee IT services for the Department of Justice in Washington, DC. The role involves managing a team of technicians, ensuring high-quality service delivery, and interfacing with federal customers.
Salary
Base: $100,000 to $110,000; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
Deskside Support Manager role
ServiceNow ticketing system experience
Team leadership of 10-15 technicians
Federal customer interface skills
Tier-2 and Tier-3 support management
Nice-to-have
Department of Justice experience
Litigation support background
Customer-first attitude
Disruptive mindset culture
ITIL certification preferred
Key Requirements
Bachelor's degree or Master's with relevant experience