Customer Services Executive

ROSET LIMOUSINE SERVICES PTE. LTD.

Singapore, SG
**
Customer service experience required
Debt collection or account management skills
Strong interpersonal and negotiation abilities
** ROSET LIMOUSINE SERVICES PTE. LTD. is seeking a Customer Service Executive to manage relationships with Private Hire Vehicle (PHV) drivers, ensuring compliance and driver retention. The role requires strong interpersonal skills and previous experience in customer service or account management, preferably within the car rental industry. **

Job Summary

  • This role serves as the primary point of contact for a dedicated portfolio of Private Hire Vehicle drivers, focusing on relationship building and support.
  • The executive is responsible for revenue assurance by monitoring weekly and monthly rental payments and implementing recovery actions for arrears.
  • Key duties include managing the full contract lifecycle, ensuring compliance with insurance and license validity, and executing retention strategies to maintain driver loyalty.

Matching Summary

Match Score: 75

** ROSET LIMOUSINE SERVICES PTE. LTD. is seeking a Customer Service Executive to manage relationships with Private Hire Vehicle (PHV) drivers, ensuring compliance and driver retention. The role requires strong interpersonal skills and previous experience in customer service or account management, preferably within the car rental industry. **

Skills & Requirements

Must-have

  • Customer service experience required
  • Debt collection or account management skills
  • Strong interpersonal and negotiation abilities
  • High attention to detail for contract tracking
  • Proficiency in Microsoft Office Excel and Word

Nice-to-have

  • Experience in Singapore car rental industry
  • PHV industry background preferred
  • Ability to speak Mandarin or Malay
  • Empathy in handling difficult payment conversations
  • Experience with driver retention programs

Key Requirements

  • Previous experience in customer service or debt collection
  • Fluency in English language
  • Second language proficiency (Mandarin/Malay) preferred
  • No specific degree mentioned
  • Work authorization not explicitly stated

Work Rights

Not specified

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