Sanantoniovets is seeking a Lead Veterinary Customer Service Representative in Wakefield, RI, to manage a reception team and provide exceptional client service in a veterinary setting. The ideal candidate should have at least two years of veterinary reception or customer service experience, strong communication skills, and the ability to lead a team effectively
Job Summary
Lead, support, and mentor the reception team to ensure smooth daily operations.
Provide exceptional client service through in‑person interactions, phone calls, emails, and online communication.
Handle escalated client concerns with professionalism and empathy.
Matching Summary
Match Score: 85
Sanantoniovets is seeking a Lead Veterinary Customer Service Representative in Wakefield, RI, to manage a reception team and provide exceptional client service in a veterinary setting. The ideal candidate should have at least two years of veterinary reception or customer service experience, strong communication skills, and the ability to lead a team effectively.
Salary
$22-$25/hr
Skills & Requirements
Must-have
Exceptional client service
Veterinary terminology knowledge
Veterinary software competency
Team leadership and support
Handle escalated client concerns
Nice-to-have
Compassionate and patient demeanor
Comfortable working with pets
Supportive team culture
Key Requirements
2+ years veterinary reception or customer service experience